Answer every lead. Even the ones at midnight.
Drop HawkChat on your site with one line of code. Your team handles the conversation — and the moment nobody’s watching, Claude-powered AI takes over so no lead ever sits on read.
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Built for Businesses That Can’t Afford a Missed Lead
Plumbers, electricians, and contractors lose more revenue to unanswered messages than to bad reviews. HawkChat exists to close that gap — without hiring a night shift.
Your team replies like they always have. HawkChat only steps in the moment nobody’s watching, then quietly hands the conversation back the second an agent returns.
A Chat Widget That Feels Like Your Business, Not a Plugin
One embed, fully branded, live on any site — WordPress included.
One Script Tag, Live Everywhere
Paste a single snippet into any site — or drop in the WordPress shortcode. No build step, no plugin conflicts.
Matches Your Brand, Per Site
Set widget color, corner position, and business hours independently for every site you run.
Real Typing, In Real Time
Live “agent is typing…” indicators and instant delivery over Socket.io — no refresh, no lag, no guessing.
Contact Capture, Built In
Grab a name and email before or during the conversation, so no lead slips away nameless.
Post-Chat Ratings
A quick star rating and comment after every chat, so you know what’s working before your customer walks away.
Business Hours, Respected
Outside your hours, HawkChat falls back to AI or a clear offline message — visitors are never left staring at a blank box.
When Nobody’s Watching, the Hawk Takes the Chat
HawkChat starts a clock the second a message goes unanswered. If it hits your idle window — 15 minutes by default, yours to configure — Claude-powered AI quietly steps in and keeps the conversation moving.
Silent by Default
While a human agent is actively replying, HawkChat says nothing. It watches, it doesn’t interrupt.
Configurable Idle Window
15 minutes out of the box — tune it per site to match how fast your team actually responds.
Hands Back Automatically
The moment an agent goes idle again, the AI resumes. No one has to flip a switch.
One Inbox. Every Site. Zero Refreshing.
The dashboard pulls every conversation, from every connected site, into a single live inbox — updated instantly over Socket.io.
- Assign, prioritize, track status — open, assigned, on hold, or resolved, at a glance.
- An overview that surfaces what matters — active conversations, priority leads, recent activity.
- Multi-site from one workspace — manage chat across every client site without switching logins.
Your Team, Your Roles, Your Inbox — Kept in Sync
Invite Agents. Set Roles. Move On.
Bring on owners, admins, and agents with role-based access — so everyone sees exactly what they need, and nothing they don’t.
Branded Emails, Sent From Your Stack.
New invites and conversation assignments go out as branded email, over Microsoft 365 (Graph API) or standard SMTP — whichever your business already runs on.
Production-Grade From Day One
JWT Auth + bcrypt Hashing
Every session and password is secured the hard-earned way, on purpose.
Email Verification & Reset
Full account recovery flows, ready out of the box.
MySQL-Backed, Always
No local or JSON fallback — this runs production-grade from the start.
Sized for One Site or a Whole Agency
Every plan includes the widget, the dashboard, and AI standby. Tiers differ in connected sites, team seats, monthly conversation volume, and AI usage allowance.
Starter
One site, one team — everything you need to never miss a lead.
- ✓1 connected site
- ✓Small team seat allowance
- ✓Standard monthly conversation volume
- ✓AI takeover included
Pro
Multiple sites, growing team — built for busy service businesses.
- ✓Several connected sites
- ✓Expanded team seats
- ✓Higher conversation volume
- ✓Larger AI usage allowance
Agency
Every client, one workspace — manage it all from a single login.
- ✓Highest number of connected sites
- ✓Largest team seat allowance
- ✓Highest conversation volume
- ✓Maximum AI usage allowance
What Service Businesses Say
"We used to lose after-hours calls to voicemail. Now HawkChat books the job before we even wake up."
"The handoff between our agents and the AI is seamless. Customers can't even tell when it switches."
"One dashboard for every client site — it changed how our whole agency handles chat support."